STM: metro use and complaints are up

Complaints are up at the STM especially concerning the metro, where downtimes and unrepaired escalators are particular irritants.

The metro is also seeing a growing number of users compared to the bus, which TVA ascribes to the difficulties of roadwork. It’s an odd statistic because there are, after all, still many locations in town you need a bus to get to. It’s not a matter of simply deciding to take the metro instead, for most bus riders.