Criticism after yellow line evacuation

A metro train halted between Jean-Drapeau and Longueuil last Tuesday and some are complaining that the evacuation of passengers was chaotic as passengers had to leave the train and walk to Longueuil, allegedly with nobody reassuring them the rails had been de‑electrified and nobody helping the disabled. STM says it would never allow passengers to evacuate onto a live rail. I think maybe in this case it’s so ironclad in the STM’s internal thinking that you’d never allow anyone to wander around on a live rail that they slightly forgot this isn’t as ingrained in the minds of passengers as it is in themselves.