Orange and green lines come back to life
Both the orange and green lines took a dive Tuesday morning, but are back to normal as I post.
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Kate
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jeather 13:35 on 2020-01-28 Permalink
Irritatingly, the stm twitter accounts were useless for this. I don’t know why they bother having them. (I was on around 8:20 when they said service was resuming; the first tweet was at 8:52.)
Blork 13:39 on 2020-01-28 Permalink
Yeah, I spent a glorious 30 minutes adrift at Berri/UQAM, during which my headphone batteries died.
jeather 18:20 on 2020-01-28 Permalink
Green line down again this evening!
Blork 19:07 on 2020-01-28 Permalink
I KNOW!!! And slowdown on the Orange line. FFS!
Daniel 19:16 on 2020-01-28 Permalink
It’s a source of regular frustration to turn up to the station and find things are down with no prior reporting on their Twitter accounts. Of course, if people are informed of shutdowns, they could plan alternate routes or delay their journeys, and take some of the load of the system. It seems common sense to me for the STM to want to keep their customers informed, similar to how things work in London for the TfL.
I’ve no idea why the STM don’t reliably report their outages. The only reason I can think of (besides incompetence) is it makes their service stats look better, but that’s dreadful customer service.
John B 19:33 on 2020-01-28 Permalink
They only claim to report outages of 10 minutes or more on Twitter, (which is an improvement – I think it used to be 20 minutes). Having knowledge before heading out would be great, but it’s clearly not a priority for the STM, (see also: iBus).
denpanosekai 20:56 on 2020-01-28 Permalink
yep today sucked.
Joey 10:04 on 2020-01-29 Permalink
I haven’t taken the Metro as a commuter since, I don’t know, 2005? When one of the lines is down, is there any kind of indication outside the station to give people a chance to find an alternate route without going down to platform level?
JaneyB 13:05 on 2020-01-29 Permalink
@Joey. Nope. Nothing outside the station because…nothing inside the station either. STM likes to keep an element of mystery to commutes.
Joey 13:33 on 2020-01-29 Permalink
Thanks JaneyB. I can understand why they would hedge if the delay seems relatively short, but talk about low-hanging fruit…