911 operators work against racial bias

Our 911 operators are getting a new training on countering racial bias from callers. For example, if someone sees a group of Black youths in a park, and calls in to report that “gang members are in the park”, operators are learning to make a decision whether to convey this biased observation to police. This new training involves, among other things, asking a few more questions (“Why do you think they’re gang members?” maybe) before pre‑biasing the police call.

To add: CTV covered the same story a few days later.