User complaints up at the STM
User complaints were up at the STM last year compared to earlier years, but the only topic mentioned here is disorderly behaviour, rather than shortcomings in services.
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Kate
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Tux 20:15 on 2023-02-05 Permalink
I would normally have Opinions about the STM but I haven’t commuted in years. Thanks, pandemic!
Uatu 12:59 on 2023-02-06 Permalink
Tele working has diminished the amount of users and the metro stations have become almost like shelters for substance abusers and the mentally ill. I’ve had panhandlers yell at me for not giving them money and had a metro delayed by a guy who held the door open because he wanted to get into a fight with a guy on the platform. Outside of rush hour I really don’t want to use the metro and I’m seriously thinking of driving again.