Airport rates low in satisfaction
Our airport rates very low in passenger satisfaction, being too crowded and too cramped.
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Kate
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PatrickC 09:37 on 2024-09-20 Permalink
Not surprising, given all the traffic woes. But what is meant by the complaint that the ranking is unfair because Canadian airports are “défavorisés” by comparison with American ones? That there is less investment in Canadian airports? Perhaps true (though I wonder), but if so, that’s just the point, isn’t it?
walkerp 09:58 on 2024-09-20 Permalink
I only have one major complaint with PET airport. The domestic baggage claim is insanely long, just the worst of Quebec corruption and incompetence. It’s bizarre how bad it is (literally waits averaging 40 minutes), especially when the international is so fast (worst I’ve waited there has been 10 minutes). I would love someone to do some investigative reporting and figure out why it is so bad.
Ephraim 12:33 on 2024-09-20 Permalink
Too crowded, too cramped, too expensive, too difficult to get to, poor services…. badly managed. And yet, we can’t get good management in because well…. it’s another “not-for-profit corporation” not non-profit. Meaning that they overpay the people at the top to make sure there is no profit. And rather than being rated by metrics that would be advantageous to the users, they don’t really have anyone to answer to, but the press.
You see, if salary was related to how efficient they were and measured metrics like satisfaction, the game would be entirely different. We pay $40 to use the airport. The rest of the fees collected are at https://www.admtl.com/sites/default/files/2022/2022_AERONAUTICAL_FEES.pdf
Just to give an idea… the AIF was $15 in 2007, then $25 in 2010, $30 until 2021, then went to $35 and this year went to $40. That $15 in today’s adjusted value would only less than $22. And yet…. no one asked questions as to WHY the airport fees are almost DOUBLE what they were 17 years ago in inflation adjusted numbers.So, is the airport twice as good as it was then? NOPE, it’s worse. And yet, they are collecting more and more money. I wonder who set up this system of non-profit run airports. Well, let’s see, this started to happen in… 1992. Hmm… seems to be the same people involved in the Airbus Affair… can someone call Journalist Stevie Cameron and ask him what he thinks of all of this?
EmilyG 12:56 on 2024-09-20 Permalink
The Montreal airport is quite autism-unfriendly, especially compared to the Toronto and Vancouver ones.
Montreal’s airport mentions that they’ve had sessions where they show the airport to autistic kids, but there’s nothing on their website saying that they have any services for autistic adults.
Toronto and Vancouver, I think, at least recognize the sunflower lanyard (lanyard for autistic people indicating they might need more assistance,) and Vancouver even has a “calm” area where autistic people can relax.
Autistic people can get overstimulated easily, and airports can be overstimulating even for non-autistic people.
Joey 13:02 on 2024-09-20 Permalink
I gather that most, if not all, of the problems with the airport have to do with its being too small – it was never intended to handle the volume of traffic it sees and the measures taken to mitigate that will always be inadequate.
Kate 15:08 on 2024-09-20 Permalink
We had the more spacious airport, and everyone hated it.
There’s no way to have a more spacious airport AND have it close enough to town YET spare most residents the noise from planes taking off and landing.
Ian 15:14 on 2024-09-20 Permalink
It’s still nicer than the NYC airports FWIW…
Ephraim 19:11 on 2024-09-20 Permalink
Dorval was a much smaller airport than what we see today. For one thing, the whole US terminal was built and the International terminal too. In fact, there were makeshift front desks along the halls. But Mirabel, was a complete different building and it was awful to use. I’m not sure who had the idea of not building jetways, but it meant you had to get into these weird buses.
But the point is, the management isn’t incentivized to make things better anyway. Of course, there are problems with every decision. For example, you want to move traffic and yet, you rent space along the hallways so that CIBC can accost you for a credit card, then RBC can accost you for a credit card, then TD can accost you for a credit card and then…. because you can bring in more money, which you can pay to management, and just increase the AIF and still not answer to anyone.
carswell 19:42 on 2024-09-20 Permalink
Learned not too long ago that the original location for the new Montreal airport that would become Mirabel was to be west of Montreal, in the Vaudreuil-Dorion area. The many advantages included the location’s relative proximity to downtown, its being on major highways and a major rail line and its closeness to Ontario, enabling it to easily serve passengers from Ottawa, Cornwall, Kingston and other parts of the Ontarian southeast, to become a truly regional airpot.
That last reason was also why Quebec rejected the location: the government was fearful airport workers would chose to live in lower-taxed Ontario. So, instead we got a costly boondoggle that didn’t last even 30 years and are left with an outdated, cramped facility occupying valuable city land that could be put to better uses.
JP 22:13 on 2024-09-20 Permalink
I don’t necessarily think American airports are better to be honest. That was not the impression I got in Chicago (O’Hare) or even Washington D.C (Regan). LA’s and San Francisco’s seemed nice but it’s been a while.
Re New York’s airport…they’ve really revamped LaGuardia..it’s not what it used to be and was quite nice actually when I passed through this summer. https://www.theatlantic.com/technology/archive/2023/02/laguardia-airport-redevelopment-american-infrastructure-lesson/673015/
Uatu 08:22 on 2024-09-21 Permalink
Wasn’t Mirabel supposed to be connected to the city by some high speed rail? At least that was the vision I heard about back then. In any case we’re stuck with Trudeau because it’s anchored to the REM so that’s that. Hopefully they’ll expand service at St. Hubert (MET) so I don’t have to schlep all the way to Dorval.