Ombudsman takes growing number of calls

The city ombudsman took more calls in 2019 than in previous years. Pretty much any gripe somebody has with the city, she’s heard it.

Last fall, Johanne Savard said she was going to retire, but evidently she’s still on the job. Le Devoir says this recent report is meant to be her last – their story gives more detail on the files she’s been concentrating on.