STM takes walks with users
The STM has borrowed an idea from Toronto: it sent out one of its people into the metro along with an ordinary passenger to experience the system as a user does – noting blind spots where users feel there are possible hazards and no oversight by security.
Daniel 13:22 on 2024-01-03 Permalink
Interesting. I know the STM also has started a program wherein they accompany users with disabilities to help them navigate the transit system. A pilot project happened and then more outings are planned at some unspecified time in the future.
I wrote to them for more info but got nothing concrete. A small request: If you see something about this being reported, would you consider posting it? 🙂
CE 13:25 on 2024-01-03 Permalink
I got an email from the STM asking me to participate. I would have liked to have (the compensation was pretty good) but was out of town. I think they contacted me because I’m signed up for the Ma Voix Ma STM surveys.
Kate 10:14 on 2024-01-04 Permalink
Daniel, I will certainly post anything I see about the STM doing something like that.
CE, I’m also on the survey list, but haven’t heard from them about this program. All I know is in the La Presse piece I linked.